VAT Relief

If you are deaf or hard of hearing you may be eligible to be exempt from paying VAT of some items within our catalog.

Where VAT relief is available, this is highlighted by showing the price of an item with and without the VAT.
Note: Not all equipment is eligible for VAT relief, so if both the prices shown are the same then unfortunately we are unable to offer VAT relief on the product.

To qualify for VAT exemption you must be diagnosed as having a hearing loss by a suitably qualified health professional (such as your GP or audiologist).

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people or contact the HMRC National Advice Service on 0300 200 3700 before you purchase. There are severe penalties for anyone who makes use of a document which they know to be false for the purposes of obtaining VAT relief and evasion.

Please note that if you are purchasing it for use within a company, then unfortunately VAT relief cannot be offered; it is only offered when products are purchased for personal use by someone that is deaf or hard of hearing.

If we ask you to complete a form over the phone / via e-Mail then please download and complete VAT Form and post it to the office that was assisting you.